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FAQ's

  • Our Services
  • Ordering & Artwork
  • Payment, Dispatch & Delivery
Tab 1
You certainly can! We encourage you to request a free sample pack.

We will send you out a selection of our most popular products on a range of stocks and finishes so you can see the quality of our printing and take the risk out of placing your first order with us.
CMYKhub do not print:

• Promotional products e.g. clothing, pens, mugs etc.

• Spot colour work, we require all artwork to be converted to CMYK ( with the exception of SPOT UV & SCODIX )

• Larger than A1 or stock less that 80gsm

• Coloured paper
CMYKhub offers quality stocks, including several environmental options. All our standard stocks are FSC certified. Our house stocks include:

Coated:
115gsm, 150gsm, 170gsm, 200gsm, 300gsm, 350gsm and 450gsm

Laser:
120gsm

We are happy to buy all other papers ex-stock on request.
• Guillotining

• Folding (A7-A1)

• Matt and Gloss Laminating

• Spot UV

• Creasing/Scoring

• Diecutting / Formecutting

• Perforating

• Padding

• Glueing and Gumming

• Drilling

• Round Corners

• Shrink Wrapping

• Machine Collating

• Numbering

• Saddle & 2 Loop Stitching

• Perfect Binding
Tab 2
As a registered trade customer, you can use the online ordering system to view the status of your job. Once it is dispatched (by freight) you will see a consignment number in the delivery notes and in your dispatch confirmation email.
Contact us as soon as you realise the mistake and we will endeavour to remove the file from the system before it goes to print. Due to our tight turnaround times, in some cases it may be too late to replace artwork and you will be charged so please be very careful when uploading your artwork.
No we don’t fix artwork. Our prepress staff (although qualified) are unable to amend your artwork. This keeps our staff cost lower which means we can pass on the savings to you.
Most daily runs such as 150gsm Silk Artpaper & 450gsm Artboard we aim for next business day dispatch ( Artwork must be uploaded before 12pm )

If you are ordering a standard product (excl. booklets), we aim for less than 4 working days, but we will let you know a turnaround estimate on job confirmation.
To avoid any delays! To use a business card as an example; our software imposes page 1 as the front and page 2 as the back. If the files are supplied separately our prepress staff need to manually combine the files. This adds time and creates an opportunity for error. When files are supplied incorrectly, our prepress staff will send you an email asking for files to be adjusted.
Booklet artwork needs to be supplied as single page spreads (eg: a 24pp book needs to be supplied as a 24 page pdf ). Pages must be in sequential order.
Tab 3
Yes, we deliver anywhere in UK. For urgent deliveries, you have the option of organising your own courier.
Our quotes are up-front and all-inclusive.

There are no additional or hidden costs.
Yes, for an additional fee of £10 we can deliver direct to your customer (1 location).

Contact your hub for multiple delivery location costs.
We accept Visa, Mastercard, AMEX and EFT (surcharges apply for credit card payments).

We take security extremely seriously and use the most up-to-date secure checkout system for handling online payments. We DO NOT store your credit card details.
Yes, the status of all orders is displayed in your account when you log in. You will be able to see if you order is in pre-press, is being printed or has been shipped.
Unfortunately once an order is placed, it is immediately scheduled in the print queue and in most cases can’t be cancelled. We hope you understand, as our priority is to keep turnaround times as fast as possible for our customers.
Please contact us right away. We guarantee the quality of our printing and we want to know right away if a quality control issue has occurred.

Call or email your local hub and one of our customer service staff will respond to you personally to fix the problem. It’s extremely rare, but if we can’t fix the problem – we will refund your money or offer a print credit.

Need Help? – Contact our customer support team

UNITED KINGDOM

01777 717485

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UNITED KINGDOM
01777 717485
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